Returns & Refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Please inspect your order when it arrives, before signing where a signature is requested. Freight can damage packaging in transit — photograph anything that looks wrong before you unpack further, as it makes a carrier claim much easier.

If something arrives damaged, is faulty, or is missing from the delivery, email info@runningsportsgroup.com within 7 days of delivery with:

• your order number,
• photos of the item and of its packaging, and
• a short description of the problem or the part that is missing.

We'll arrange a repair, a replacement part, a replacement item or a refund as appropriate, and we cover return freight in these cases. Please don't attempt to repair or modify the equipment before contacting us — it can make the assessment harder.

If you simply change your mind, you can request a return within 7 days of delivery, provided the item is unused, unassembled and in its original undamaged packaging with all parts, fixings and manuals included.

• Contact us first — returns sent back without being arranged with us cannot be processed.
• Return freight is at the customer's cost, and equipment must be packed well enough to survive transit.
• Assembled, used, modified or custom-ordered equipment cannot be returned for change of mind.
• Where a return is accepted on a large freight item, the original outbound freight cost is not refundable.
• We may deduct the cost of missing parts or of restoring the item to saleable condition.

This is our own goodwill policy on top of the consumer guarantees above — a faulty or misdescribed item is never treated as change of mind.

Apparel can be returned or exchanged within 30 days of delivery — a longer window than equipment, because sizing is hard to judge online. Items must be unworn and unwashed, with their tags still attached and in their original packaging.

• Trying a garment on over your own clothing is fine — wearing it to train is not.
• Size exchanges are free within Australia: we send the replacement size once the original is on its way back.
• For health and hygiene reasons, base-layer innerwear and socks cannot be returned or exchanged once the sealed packaging is opened, unless the item is faulty.
• Refunds on apparel are issued to the original payment method once the item arrives and passes inspection.

Email info@runningsportsgroup.comwith your order number and what you would like to happen. We'll reply with a return authorisation and the address or carrier booking to use. Keep your proof of purchase — we can also re-issue an invoice from your order history.

Approved refunds are made to your original payment method within 5–10 business days of us receiving and inspecting the returned item, or of us agreeing to the refund where the item is not coming back. Banks can take a few extra days to show the funds. Where you paid by bank transfer, we refund to the account the payment came from.

Contact us as soon as possible if you need to cancel. Orders that have not yet been dispatched can normally be cancelled in full and refunded. Once an item has been picked up by a freight carrier, the change-of-mind terms above apply.

Manufacturer warranties vary by brand and product and are listed on the product page where applicable. Commercial use of equipment sold for home use can void a manufacturer's warranty — ask us before buying if the equipment is going into a gym, studio or workplace. Warranty claims run through us: contact info@runningsportsgroup.com with your order number and we will handle it with the manufacturer.

Late, lost or undelivered parcels are covered in our Shipping policy.